---
title: Handling delays, damage, or loss during transit
description: "## Handling delays, damage, or loss during transit Once a product is handed over by the seller to the logistics partner, it remains in transit until delivered or returned. LX INDIA does not physically handle products during transit and does…"
url: "https://cx.lxindia.com/docs/handling-delays-damage-or-loss-during-transit/"
updated: "2026-09-24"
category: "Shipping & Delivery Policy"
tags:
  - "Buyer-Account"
  - "Buyer-Intellectual-Property"
  - "Buyer-Rights"
  - "Buyer-Support"
  - Cancellation
  - "Catalog-Policy"
  - "Counterfeit-Products"
  - "Delivery-Status"
  - "Fee-Policy"
  - "legal-policy"
  - "Order-Issues"
  - "Payment-Refund"
  - "Privacy-Policy"
  - Refund policy
  - "Seller-Policy"
  - "Settlement-Policy"
  - "Shipping-Policy"
  - "Terms-and-Conditions"
---

# Handling delays, damage, or loss during transit

## Handling delays, damage, or loss during transit

Once a product is handed over by the seller to the logistics partner, it remains in transit until delivered or returned.

LX INDIA does not physically handle products during transit and does not control the actions of independent logistics service providers.

However, where an order is delayed, damaged, or reported as lost during transit, LX INDIA may facilitate communication between the customer, seller, and logistics partner to support resolution.

Eligibility for replacement or refund shall be assessed in accordance with the applicable Return, Replacement, Refund & Cancellation Policy.