---
title: Orders and payments
description: "## Orders and payments ## Placing an order When you place an order on LX INDIA, you submit a request to purchase the selected product from the relevant seller. An order shall be considered confirmed only after successful payment (where…"
url: "https://cx.lxindia.com/docs/orders-and-payments/"
updated: "2026-09-24"
category: "LX INDIA - Terms of Use"
tags:
  - "Buyer-Account"
  - Cancellation
  - "Counterfeit-Products"
  - "Delivery-Status"
  - "Fee-Policy"
  - "Order-Issues"
  - "Payment-Cycle"
  - "Payment-Refund"
  - Refund policy
  - "Settlement-Policy"
  - "Shipping-Policy"
---

# Orders and payments

## Orders and payments

## Placing an order

When you place an order on LX INDIA, you submit a request to purchase the selected product from the relevant seller.

An order shall be considered confirmed only after successful payment (where applicable) and receipt of an order confirmation through email, SMS, Platform notification, or other available communication channels.

Once confirmed, the seller shall process and dispatch the order according to applicable timelines, availability, and seller obligations.

Customers are advised to review all order details, including product specifications, delivery address, and contact information, before placing an order, as changes or cancellations may not always be possible after order processing begins.

LX INDIA and/or the seller may cancel an order in circumstances including stock unavailability, listing or pricing errors, suspected fraud, misuse of Platform services, or non-compliance with applicable policies.

Where payment has already been received, eligible refunds shall be processed in accordance with the applicable Refund Policy.

# Payment methods

LX INDIA may provide multiple online payment options, including Credit/Debit Cards, Net Banking, UPI, and Wallets for eligible orders.

Online payments are processed through third-party payment gateways that follow applicable security standards.

LX INDIA does not store or have access to complete card details, passwords, CVV numbers, or other sensitive payment credentials.

Payment-related transactions, including processing, authentication, and settlement, are handled through the respective payment gateway providers. Any payment failure, delay, reversal, or dispute arising due to issues with the payment gateway or financial institution shall be subject to the applicable terms and procedures of the concerned service provider.

Suspicious payment-related activity, misuse of payment methods, or violation of applicable Platform policies may result in restrictions on payment options or account access.

# Failed transactions

If a payment transaction fails but the customer's bank account has been debited, the amount is generally processed for reversal by the relevant bank or payment service provider according to their applicable timelines.

If the amount is not received within the expected period, customers may contact their bank or payment service provider for further assistance or raise a support request with LX INDIA. LX INDIA may assist in coordinating with the relevant service provider, wherever applicable; however, the processing time and completion of the transaction shall be subject to the procedures and timelines of the concerned bank, payment gateway, or financial institution.