---
title: Return policy
description: "## Return policy You may request a return within **7 days of delivery** if the product you receive is damaged, defective, incorrect, incomplete, or materially different from what was described on the Platform. To be eligible for return, the product…"
url: "https://cx.lxindia.com/docs/return-policy/"
updated: "2026-09-24"
category: Return and Refund Policy
tags:
  - "Buyer-Intellectual-Property"
  - "Buyer-Rights"
  - Cancellation
  - "Delivery-Status"
  - "Fee-Policy"
  - "Order-Issues"
  - "Privacy-Policy"
  - Refund policy
  - "Terms-and-Conditions"
---

# Return policy

## Return policy

You may request a return within **7 days of delivery** if the product you receive is damaged, defective, incorrect, incomplete, or materially different from what was described on the Platform. To be eligible for return, the product must generally be unused and in its original condition, along with the original packaging, tags, manuals, warranty cards, and accessories. Items showing signs of use, physical damage, alteration or tampering may not qualify for return.

When submitting a return request, the customer may be asked to provide accurate details relating to the return request along with any required supporting information,videos or documents. LX INDIA may conduct an initial review of the return request and the supporting information submitted by the customer. If the request is found to be eligible for further processing, it shall be forwarded to the seller for verification and decision. Upon the seller's approval of the return request, the seller shall arrange pickup of the product from the customer's address through an authorised courier partner, subject to applicable procedures and service availability.

At the time of handing over the product for return, customers are requested to record a brief video of the packing process, capturing the condition of the product, inclusion of all accessories, and proper sealing of the package. Such information may be considered for review in case of any dispute relating to the returned item.

When the returned item reaches the seller, it may undergo an inspection or assessment to determine whether the applicable return conditions have been satisfied, including:

• The product matches the one originally supplied.

• No additional damage, misuse, alteration or tampering occurred while the product was in the buyer’s possession, except where the return relates to damage reported at the time of delivery.

• All original packaging and accessories are intact, unless otherwise reported and accepted at the time of the return request.