These Terms and Conditions (“Terms”) set forth the agreement between LX INDIA CX (“We,” “Us,” or “Our”) and any individual or entity (“You” or “User”) who accesses, visits, or uses Our website, support documentation, FAQs, or related customer service offerings (collectively, the “Services”). By accessing or using the Services, You acknowledge that You have read, understood, and agreed to be bound by these Terms. If You do not agree to these Terms in whole or in part, You must refrain from accessing or using Our website and Services.
Acceptance of Terms
By using our Services, you confirm that you have read, understood, and agreed to these Terms and that you are legally capable of entering into a binding contract. These Terms apply to all users, including visitors, registered customers, and any person interacting with our support platform. We reserve the right to update, amend, or modify these Terms at any time without prior notice. Any such changes will be effective upon posting on our website. Your continued use of our Services after any modifications constitutes your acceptance of the revised Terms.
Use of Website, Documentation, and Services
LX INDIA CX provides its website, help documentation, and FAQs for legitimate and lawful purposes related to customer assistance and information sharing. You agree to use our Services responsibly and in compliance with all applicable laws, regulations, and these Terms.
You may not attempt to gain unauthorized access to any portion of our systems, interfere with website functionality, or engage in any activity that could damage, disable, or impair our Services. This includes, but is not limited to, transmitting harmful code such as viruses or malware, probing or testing system vulnerabilities, or attempting to disrupt the availability of the Services. Use of the platform for illegal activities, harassment, or unsolicited communications is strictly prohibited.
User Accounts and Security
Certain areas or features of our platform may require you to create an account. When registering, you agree to provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
If you suspect unauthorized use or any breach of security, you must notify us immediately. LX INDIA CX will not be liable for any losses or damages arising from your failure to safeguard your credentials or comply with this security obligation.
Documentation and Frequently Asked Questions (FAQs)
Our support documentation, guides, and FAQs are provided for general informational purposes to help users understand and resolve common issues. While we make every effort to ensure accuracy and timeliness, the information provided may not always reflect the most current developments, updates, or product changes.
The content of our documentation and FAQs should not be considered as technical advice, warranties, or contractual guarantees. Users are encouraged to verify information independently or contact our support team for specific inquiries. LX INDIA CX is not responsible for any loss or misunderstanding arising from reliance on the information contained in these materials.
Privacy and Data Use
We value your privacy and are committed to protecting your personal information. By using our Services, you consent to our collection, use, and disclosure of personal data in accordance with our Privacy Policy. We collect information only as necessary to deliver, maintain, and improve our Services.
Your data may be used to communicate with you, personalize your support experience, or send updates, promotional offers, or newsletters where applicable. Information may also be shared with authorized third parties when required for service delivery, compliance with the law, or protection of our rights. For more details, please review our Privacy Policy, which forms an integral part of these Terms.
Intellectual Property
All materials available on the LX INDIA CX website—including text, graphics, documentation, logos, software, and other content—are the exclusive property of the LX INDIA CX or its licensors. These materials are protected under applicable copyright, trademark, and intellectual property laws.
You may view or download materials from our website for personal, non-commercial use only. However, you may not copy, reproduce, distribute, modify, or publicly display any content without our prior written consent. The use of our trademarks, logos, or branding elements without authorization is strictly prohibited.
User Conduct
You agree to use our Services ethically and responsibly. You must not post, share, or transmit any material that is defamatory, obscene, abusive, harassing, or otherwise objectionable. You must also refrain from infringing upon the rights of others, including intellectual property, privacy, or proprietary rights.
Impersonating another person or entity, misrepresenting your identity, or providing false information is prohibited. LX INDIA CX reserves the right to suspend or permanently terminate access to users who violate these Terms or engage in harmful conduct.
Communications and Electronic Notices
By using our website or Services, you consent to receive communications from us electronically. We may send you notices, updates, agreements, or other important information via email or by posting them on our website. These electronic communications will be deemed legally sufficient and binding as if provided in written form.
Indemnification
You agree to indemnify, defend, and hold harmless LX INDIA CX, its affiliates, employees, officers, and agents from and against any claims, damages, liabilities, or losses arising out of your use of the Services, your breach of these Terms, or your violation of any applicable law or third-party rights. This obligation will survive any termination or discontinuation of your use of our Services.
Termination of Access
We reserve the right to suspend or terminate your access to our Services at any time, without prior notice, if we believe that you have violated these Terms or engaged in any fraudulent, abusive, or illegal activity. We may also terminate access if you provide false or misleading information during registration or use. Termination does not affect any rights or remedies available to us under law or these Terms.
Limitation of Liability
To the fullest extent permitted by law, LX INDIA CX shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or Services. This includes, but is not limited to, damages resulting from interruptions, errors in documentation, or loss of data.
We do not guarantee that our website or materials will always be available, uninterrupted, or error-free. Your use of the Services is entirely at your own risk.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Ernakulam, Kerala, India shall have exclusive jurisdiction in any proceedings arising out of this agreement.
Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by CX Support and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Ernakulam. The High Court of judicature at Ernakulam alone shall have the jurisdiction and the Laws of India shall apply.
Feedback and Submissions
Any feedback, suggestions, or materials submitted to LX INDIA CX become our property. By providing feedback, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, and adapt your submissions for any lawful purpose. You confirm that your submissions do not infringe any rights or violate any laws.
Contact Information
For any inquiries about the terms and conditions please reach out to us via phone at +917034242569 or email us at support@lxindia.com or mail us at Levelx Micro Systemes (OPC) Private Limited, Keli Arcade, near KSRTC Stand, 2nd Floor, Mavelikara, KL, 690101, IN.