Effective Date: 31-07-2026
1. Introduction
LX INDIA CX Platform (“CX Platform”, “CX”, or “Platform”) is a customer experience and support management platform operated by Levelx Micro Systemes Private Limited (“LX INDIA”, “Company”, “we”, “us”, or “our”). The CX Platform is designed to provide a structured digital communication channel through which users may raise, manage, track, and resolve support requests, queries, complaints, feedback, and other communications relating to services provided through LX INDIA.
These CX Platform Terms of Use (“Terms”) govern the access and usage of the CX Platform by all users, including customers, sellers, and authorised representatives. By accessing, registering, or using the CX Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and all applicable LX INDIA policies, guidelines, and procedures published from time to time.
The CX Platform Terms shall be read together with other applicable LX INDIA policies, including but not limited to the Buyer Policy, Seller Policy, Return Policy, Refund Policy, Privacy Policy, and Dispute Resolution Policy. In the event of any inconsistency between these Terms and any specific policy applicable to a particular transaction or service, the applicable specific policy shall prevail.
2. Nature and Purpose of CX Platform
The CX Platform is provided by LX INDIA as a technology enabled support and communication platform to facilitate efficient interaction between relevant users and LX INDIA. The Platform enables users to submit support requests, provide necessary information, receive updates, and communicate regarding matters connected with their activities on LX INDIA.
The CX Platform is intended solely to facilitate communication, request management, and customer experience related interactions. The use of the CX Platform does not modify, replace, or create any separate contractual relationship beyond the rights and obligations established under applicable LX INDIA policies, agreements, and applicable laws.
LX INDIA acts as a facilitator of communication through the CX Platform and does not assume the role of a seller, buyer, manufacturer, service provider, warranty provider, or any other party to transactions or interactions between users unless expressly stated otherwise under applicable policies.
3. Access and Use of CX Platform
Access to the CX Platform may be provided to users based on their role, requirements, and eligibility determined by LX INDIA. Users accessing the CX Platform shall provide accurate, complete, and updated information whenever required and shall ensure that any information submitted through the Platform remains truthful and reliable.
Users shall be responsible for maintaining the confidentiality and security of their account credentials and shall be responsible for all activities carried out through their accounts. Users shall immediately notify LX INDIA upon becoming aware of any unauthorised access, misuse, or security related concern involving their account.
LX INDIA reserves the right to verify user information, restrict access, suspend, or terminate accounts where inaccurate information, misuse, fraudulent activity, security concerns, or violation of these Terms or applicable policies is identified.
4. User Conduct and Responsibilities
All users accessing the CX Platform shall use the Platform responsibly and only for lawful purposes. Users shall ensure that all communications, requests, documents, information, and content submitted through the Platform are accurate, lawful, and relevant to the purpose for which the Platform is provided.
Users shall maintain professional and respectful communication while using the CX Platform and shall not engage in any activity that may harm, disrupt, misuse, or negatively affect the Platform, LX INDIA, or other users.
Users shall not submit false, misleading, fraudulent, abusive, defamatory, unlawful, or irrelevant requests or communications through the CX Platform. Users shall not attempt to gain unauthorised access to the Platform, interfere with its operation, introduce harmful content, or misuse any
information obtained through the Platform.
5. Ticket Management and Communication Process
The CX Platform enables users to submit and manage support related requests through a structured ticketing mechanism. Users may be required to provide relevant details, documents, photographs, transaction information, or other supporting information necessary for reviewing and addressing a request.
The CX Platform enables the submission, tracking, and management of support requests. LX INDIA may facilitate communication, provide platform-based assistance, or enable relevant workflows for handling requests based on the nature of the matter and applicable policies. Any review, response, resolution, or action relating to a request shall be handled in accordance with the applicable LX INDIA policies and responsibilities of the relevant parties. Users shall cooperate by providing accurate information and responding appropriately where additional details or clarification are required.
The submission of a request through the CX Platform does not automatically guarantee acceptance, approval, refund, replacement, compensation, or any specific resolution. Any outcome shall be determined in accordance with applicable LX INDIA policies, contractual obligations, and applicable
laws.
6. Data Protection and Privacy
LX INDIA may collect, process, store, and use information generated through the CX Platform, including user details, ticket information, communications, attachments, transaction related information, and other necessary data required for providing support services, improving Platform
functionality, maintaining security, and complying with applicable legal and regulatory requirements.
The collection, processing, storage, and use of personal information through the CX Platform shall be governed by the LX INDIA Privacy Policy and applicable data protection laws.
Users shall ensure that any information, documents, or personal data submitted through the CX Platform is provided lawfully and that they have the necessary authority to share such information. Users shall not misuse, disclose, copy, distribute, or commercially exploit any information obtained
through the CX Platform except for purposes permitted under these Terms or applicable policies.
LX INDIA shall take reasonable measures to protect information processed through the CX Platform; however, users acknowledge that no digital platform can guarantee complete security against all risks, including unauthorised access, technical failures, or events beyond reasonable control.
7. Platform Availability and Modifications
LX INDIA shall make reasonable efforts to maintain the availability, security, and functionality of the CX Platform. However, LX INDIA does not guarantee that the Platform will always be available, uninterrupted, error free, or free from technical issues.
LX INDIA may temporarily suspend, restrict, modify, update, or discontinue any part of the CX Platform due to maintenance requirements, technical improvements, security concerns, legal obligations, operational requirements, or other legitimate business reasons.
LX INDIA shall not be responsible for any delay, interruption, loss, or inconvenience arising due to technical issues, system failures, internet connectivity issues, third-party service failures, or circumstances beyond LX INDIA’s reasonable control.
8. Suspension and Termination of Access
LX INDIA reserves the right to restrict, suspend, or terminate access to the CX Platform where it reasonably believes that a user has violated these Terms, applicable LX INDIA policies, applicable laws, or has engaged in activities that may affect the security, integrity, or proper functioning of the
Platform.
Such actions may be taken in cases including but not limited to misuse of the Platform, submission of false or misleading information, fraudulent activities, abusive conduct, unauthorised access attempts, or activities that may harm LX INDIA or other users.
Where appropriate, LX INDIA may provide notice or an opportunity to rectify the issue before taking further action. However, LX INDIA may immediately restrict access where required for security reasons, prevention of fraud, legal compliance, or protection of users and Platform interests.
Termination or suspension of access shall not affect any obligations, responsibilities, or liabilities arising before such suspension or termination.
9. Limitation of Liability
The CX Platform is provided as a communication and support management system intended to facilitate interactions and improve customer experience. LX INDIA does not guarantee that every request submitted through the Platform will result in a particular outcome, resolution, or satisfaction of any user.
LX INDIA shall not be responsible for any acts, omissions, representations, commitments, products, services, or obligations of any user or third party using the CX Platform.
LX INDIA shall not be liable for any indirect, incidental, special, consequential, or commercial losses arising from the use of, inability to use, or reliance upon information available through the CX Platform.
LX INDIA shall not be responsible for delays, failures, or losses caused due to circumstances beyond its reasonable control, including technical failures, network interruptions, third-party service failures, unauthorised access, or force majeure events.
Nothing contained in these Terms shall limit or exclude any liability that cannot be excluded under applicable laws.
10. Intellectual Property Rights
All rights, title, and interest in and to the CX Platform, including but not limited to software, technology, design, features, logos, trademarks, content, interfaces, and related materials, shall remain the exclusive property of LX INDIA or its licensors.
Users are granted a limited, non exclusive, non transferable right to access and use the CX Platform solely for permitted purposes under these Terms.
Users shall not copy, modify, reproduce, reverse engineer, distribute, sell, or exploit any part of the CX Platform without prior written permission from LX INDIA.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute, question, or claim arising out of or relating to these Terms, the use of the CX Platform, or the services provided through the Platform shall first be attempted to be resolved through good faith discussions between the concerned parties.
Where the dispute cannot be resolved amicably, the matter shall be handled in accordance with the applicable dispute resolution mechanism specified under the relevant LX INDIA policies or agreements.
Subject to applicable laws, courts having jurisdiction as specified by LX INDIA shall have jurisdiction over disputes arising from these Terms.
12. General Provisions
These Terms, along with applicable LX INDIA policies and guidelines, constitute the complete understanding between the user and LX INDIA regarding the use of the CX Platform.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, such provision shall be modified or severed to the extent necessary, and the remaining provisions shall continue to remain valid and enforceable.
LX INDIA’s failure to enforce any provision of these Terms at any time shall not be considered a waiver of its right to enforce such provision in the future.
13. Changes to Terms
LX INDIA CX reserves the right to modify, amend, update, or replace these Terms of Use at any time to reflect changes in the Platform, services, business practices, applicable laws, regulatory requirements, security measures, or technical developments.
LX INDIA may also update related policies, guidelines, procedures, or service related terms where required. Users are encouraged to review these Terms periodically to remain informed of any updates.
Any revised Terms shall become effective upon publication on the CX Platform unless otherwise specified. Continued access to or use of the CX Platform after the updated Terms have been published shall constitute acceptance of the revised Terms and shall be binding on the user.
Where any modification materially affects the rights or obligations of users, LX INDIA may provide additional notice through available communication channels, including email notifications or prominent notices on the Platform, wherever appropriate.
14.Contact Information
For any questions, concerns, or requests relating to these Terms of Use or the LX INDIA CX Platform, users may contact LX INDIA through the following channels:
Levelx Micro Systemes Private Limited
Keli Arcade, Near KSRTC Stand,
2nd Floor, Mavelikara,
Kerala – 690101, India
Email: support@lxindia.com
Phone: +91 70342 42569