This Privacy Policy (“Policy”) explains how LX INDIA CX (“we”, “our”, or “us”) collects, uses, shares, and protects personal information obtained from individuals (“you” or “your”) who contact or interact with our Customer Support Services (“Support Services”). The Policy outlines the types of information we collect, how it is used, the circumstances under which it may be shared, and the measures we take to protect your personal data. By contacting LX INDIA CX Support, submitting a request, or using our support systems, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. You also consent to the collection, processing, and use of your personal information in accordance with the purposes described herein. This Policy applies to all interactions with LX INDIA CX Support, including inquiries, requests, complaints, and other communications, and governs how your personal information is handled throughout these processes. If you do not agree with any part of this Policy, please refrain from using our Support Services.
Purpose of This Policy
The purpose of this Privacy Policy is to provide transparency and clarity regarding how LX INDIA CX collects, uses, and manages personal information within its Customer Support Services. This Policy ensures that individuals understand the types of information we collect, the purposes for which it is processed, and how it is protected and shared. Personal information is handled to efficiently manage inquiries, complaints, and feedback, improve the quality and responsiveness of our support services, conduct marketing and promotional activities in accordance with applicable laws and user preferences, and disclose information lawfully to authorized third parties when necessary to comply with legal obligations, regulatory requirements, or legitimate business purposes. Through this Policy, LX INDIA CX demonstrates its commitment to responsible data handling, user privacy, and maintaining trust in all interactions with our support services.
Information We Collect from you
When you interact with LX INDIA CX Customer Support, we may collect personal information from you in order to provide, manage, and improve our Services. This includes contact details such as your name, phone number, email address, and mailing address, which allow us to communicate with you and respond to inquiries. We may also collect account information, which helps us manage your account and ensure its security. Communication data such as messages, transcripts, calls, or emails exchanged with our support team may be collected to resolve issues, provide accurate responses, and improve our service quality. In addition, we collect device and usage data, including IP address, browser type, operating system, device identifiers, timestamps, and other information about your interactions with our support systems. This data helps us monitor usage patterns, maintain the security and functionality of our Services, and optimize the user experience. We may also collect transaction data, such as order details, product-related inquiries, and other information necessary to process requests and provide effective support. This ensures that we can fulfill your requests accurately.
Some information is collected automatically through the use of cookies, pixels, and similar technologies when you access our Services or interact with emails and other communications. Additionally, we may obtain information from trusted third parties, such as vendors and service providers that support our operations. Any information obtained from third parties is treated in accordance with this Privacy Policy and used only for legitimate business purposes, such as processing transactions, improving services, and enhancing customer support. By collecting this information, LX INDIA CX is able to provide timely and effective support, personalize your experience, ensure compliance with legal obligations, prevent fraud, and continuously improve our Services while maintaining the security and confidentiality of your personal information.
How We Use Personal Information
LX INDIA CX uses personal information for legitimate business purposes and in accordance with applicable data protection laws. The information we collect is used to provide, improve, and protect our services while maintaining a high standard of customer experience.
Customer Support Operations: We use personal information to manage customer inquiries, support requests, and service-related communications. This includes verifying your identity, responding to complaints or feedback, tracking support performance, and improving the overall quality of our services. Your information helps us ensure that assistance is timely, accurate, and personalized to your needs.
Marketing and Promotional Use: We may use your personal information to send you promotional materials, newsletters, and marketing communications based on your interactions with LX INDIA CX. This may include updates about products, services, offers, events, or other content we believe may interest you. We may also use analytics and engagement data to better tailor our communications and advertising to your preferences. You may opt out of receiving marketing communications at any time using the unsubscribe option or by contacting us directly.
Business and Operational Use: LX INDIA CX processes personal information to support legitimate business functions such as fraud detection, compliance with legal and regulatory requirements, maintaining internal records, and conducting performance analytics. We also use data to improve our products, enhance system functionality, and ensure operational security. These activities help us safeguard our business, optimize service delivery, and maintain trust with our users.
Security and Fraud Prevention.
We may utilize your personal information to detect, investigate or take action in connection with possible fraudulent, unlawful or malicious activity. If you register for an account on our Services, you are responsible for safeguarding your login credentials; you must not share your username, password or other access information with anyone. Should you believe that your account has been compromised, you must notify us immediately and take all reasonable steps to secure your account.
Sharing of Personal Information
LX INDIA CX may share personal information with third parties in certain circumstances, including for legitimate business, operational, or legal purposes, and in accordance with applicable data protection laws. Such sharing allows us to provide services effectively, improve our offerings, and comply with legal obligations while protecting your privacy.
Third-Party Service Providers: We may share personal information with vendors and other service providers who perform services on our behalf. This includes entities that assist with customer support, IT management, payment processing, data analytics, cloud storage, fulfillment, and shipping. These providers are bound by contractual obligations to use your information solely to perform services for LX INDIA CX and to protect the confidentiality and security of your data.
Business and Marketing Partners: We may share personal information with business and marketing partners to provide promotional communications, marketing offers, and other services. Any marketing partners are expected to handle your information in accordance with their privacy policies and applicable laws.
Legal and Regulatory Authorities: LX INDIA CX may disclose personal information when required by law, regulation, legal process, or government request. This includes responding to subpoenas, court orders, search warrants, or similar legal requests, and to protect or enforce our rights, services, or the rights of our users.
Corporate Transactions: In connection with corporate transactions such as mergers, acquisitions, reorganization, or bankruptcy, personal information may be transferred or disclosed to the relevant parties, subject to the same privacy protections outlined in this Policy.
Legitimate Business Purposes: LX INDIA CX retains the authority to share personal information with third parties when necessary for legitimate business or compliance purposes. This includes fraud prevention, security monitoring, internal analytics, operational improvements, and other activities essential to the effective and lawful operation of our business.
Categories of Information Shared: The types of personal information that may be shared include, but are not limited to:
Identifiers: Name, email address, phone number, account details, and order information.
Usage Data: Information about interactions with our services, website, or apps.
Geolocation Data: Location information derived from IP addresses or other technical measures.
LX INDIA CX does not use or disclose sensitive personal information without your explicit consent, and any sharing for marketing or advertising purposes is done in compliance with applicable laws.
Data Security
LX INDIA CX takes the security of your personal information seriously. We implement appropriate technical, organizational, and administrative safeguards to protect data against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, access controls, secure servers, and regular security reviews. However, please note that no method of data storage or transmission over the internet is completely secure, and we cannot guarantee absolute security. Any information you transmit to us is sent at your own risk, and we advise avoiding the use of insecure channels for sharing sensitive or confidential information.
Data Retention
LX INDIA CX retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing customer support, maintaining records, performing analytics, and conducting marketing activities in compliance with applicable laws. We may also retain personal data to meet legal, regulatory, or contractual obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. The specific retention period varies depending on the nature of the data and the purpose of processing. Once personal information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with our data retention and disposal policies.
Cookies
Like many websites, LX INDIA CX uses cookies and similar technologies (“Cookies”) to operate our website and support services effectively, and to improve your experience. We use Cookies to remember your preferences, maintain session security, run analytics, and better understand how users interact with our customer support services. This helps us optimize and enhance the services we provide.
We may also allow trusted third-party service providers to use Cookies on our website to deliver, analyze, and improve services, products, or communications, including targeted promotions or support-related notifications.
Most web browsers automatically accept Cookies by default, but you can configure your browser to remove or block Cookies if you wish. Please note that blocking or removing Cookies may affect the proper functioning of our customer support services or prevent certain features from working correctly. Additionally, disabling Cookies may not completely prevent how we or our service providers collect information as permitted by applicable law.
Your Rights
Depending on your location, you may have certain rights regarding the personal information LX INDIA CX collects and processes about you. These rights are subject to applicable laws and may vary depending on circumstances. In some cases, we may decline a request where permitted by law.
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Right to Access / Know: You may have a right to request access to the personal information we hold about you, including details about how we collect, use, and share your information.
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Right to Delete: You may have a right to request that we delete personal information we maintain about you.
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Right to Correct: If any personal information we hold about you is inaccurate, incomplete, or outdated, you may have the right to request correction or updating to ensure the data remains accurate.
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Right to Data Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
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Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
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Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
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Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
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Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights through our website or by contacting us using the details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
International Data Transfers
LX INDIA CX may transfer and process your personal information in countries other than your country of residence. Your personal information is also processed by staff and third party service providers and partners in these countries. These locations may have data protection laws that differ from those in your jurisdiction. Whenever we transfer your data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws.
Updates
LX INDIA CX may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. Any updates will be posted on our official website, and the “Effective Date” at the top of the Policy will be revised accordingly. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Continued use of our services after any changes to this Policy constitutes your acknowledgment and acceptance of those updates.
Contact
For any inquiries about this Privacy Policy, our privacy practices, or to exercise your rights concerning your personal information, please reach out to us via phone at +917034242569 or email us at support@lxindia.com or mail us at Levelx Micro Systemes (OPC) Private Limited, Keli Arcade, near KSRTC Stand, 2nd Floor, Mavelikara, KL, 690101, IN.