How can we help you?

Aadhaar and PAN are collected to verify your identity and the details you provide during seller registration.

A Personal PAN belongs to an individual. A Business PAN belongs to a business entity, such as a partnership firm, LLP or company. If you are a sole proprietor, your personal PAN is generally used for your business.

A GST Certificate is proof that a business is registered under GST. It contains details such as the business name, GST Identification Number (GSTIN), and registered address.

No. A valid GST Certificate is mandatory to register and sell on LX INDIA. Please ensure that you have completed GST registration and submit your GST Certificate during seller verification.

It is a registration or licence required for certain shops and businesses under state laws. It may also help verify your business details. The requirement depends on your business and the applicable rules.

MSME registration (Udyam Registration) is a government registration for Micro, Small and Medium Enterprises. It is optional for selling on LX INDIA. However, having MSME registration may help support the seller verification process.

Brand authorisation is written permission from a brand owner allowing you to sell or distribute products under that brand.

No. LX INDIA does not accept purchase invoices as a substitute for brand authorisation. Valid brand authorisation is mandatory for selling branded products on our platform.

You may need to provide documents proving that you own the brand or have the right to use it. These may include trademark documents or other supporting evidence.

Yes. Sellers dealing in food products must obtain the applicable FSSAI registration or licence, depending on their business activity and the requirements under food safety laws.

You may need to update your FSSAI registration or licence to include the relevant food category before listing those products on LX INDIA.

An AYUSH manufacturing licence is an approval required to manufacture certain regulated Ayurvedic, Siddha, Unani and other AYUSH products.

No. Manufacturers must have the applicable licence or operate under a valid permitted licensing arrangement. Sellers who only resell existing branded products generally do not need a separate manufacturing licence.

A loan licence may allow an eligible business to manufacture products using another licensed manufacturer’s facilities, subject to the applicable rules and approvals. It is relevant to certain manufacturing arrangements and is not required for every Ayurvedic seller.

It is a licence or approval required, where applicable, to manufacture cosmetics. Examples include creams, lotions, shampoos, lipsticks, lip glosses and makeup products.

If you manufacture cosmetics, you need the required licence. If you only resell cosmetics made by another company, you generally do not need a manufacturing licence.

IEC stands for Importer Exporter Code and is generally required for importing or exporting goods, subject to applicable exemptions.

Generally, no. If you purchase products from an Indian distributor and resell them in India, you do not need an IEC merely because the products were originally imported by someone else

Yes. You can sell products that are legally permitted and allowed under LX INDIA’s policies, subject to the applicable verification and compliance requirements.

No. Currently, LX INDIA is not accepting medicines for sale on its platform

No. Currently, LX INDIA is not accepting gold, silver or diamonds for sale on its platform.

No. You must complete the required verification and obtain approval before selling on LX INDIA. Some products may require additional checks or supporting documents.

No. You only need to submit the documents that apply to your business and the products you intend to sell. LX INDIA may request additional documents if required for verification.

LX INDIA is an e-commerce marketplace operated by Levelx Micro Systemes Private Limited. It connects sellers with buyers and supports  B2C  transactions, subject to applicable platform policies.

Eligible businesses, manufacturers, wholesalers, distributors, importers and traders can apply to register on LX INDIA, subject to the platform’s verification requirements and applicable laws. Sellers must provide valid business and identity details and any required licences.

Yes. Individual proprietors may register, provided they meet the applicable GST, identity, banking and other onboarding requirements.

Currently, LX INDIA supports sellers who meet its Indian GST registration and banking requirements. International sellers who do not meet these requirements are not currently supported.

Yes. You can apply to sell on LX INDIA without maintaining a separate website. Your seller account and approved product listings allow you to offer eligible products through the marketplace.

Yes. Under LX INDIA’s current seller onboarding requirements, sellers must provide a valid GSTIN for all product categories.

Requirements depend on your business type and product category. Common documents include PAN, GST registration, identity and business documents, bank account proof and any applicable product licences or brand authorisations.

Visit https://onboarding.lxindia.com and complete the online registration form. Submit the required documents for verification and follow the onboarding instructions provided by LX INDIA.

The duration depends on the completeness and accuracy of the documents and whether further clarification is required.

LX INDIA reviews the submitted documents and business details to verify identity, registration, banking information and seller eligibility. Additional documents may be requested where necessary.

Delays may occur because of missing documents, mismatched details, invalid registrations or additional verification requirements. Check whether LX INDIA has requested further information and contact seller support if necessary.

Multiple businesses or GST registrations may be considered subject to separate verification and applicable platform requirements. Each registration must be supported by valid documents.

LX INDIA may request corrected documents or clarification. Onboarding may remain pending until the discrepancy is resolved.

Yes, subject to the applicable brand and product requirements. You may be asked to provide brand authorisation or other documents to establish that you are permitted to sell the products. A self-declaration alone may not be sufficient where formal authorisation is required.

Requirements depend on the product category. For example, applicable food businesses may require FSSAI registration or licensing, while certain cosmetics and electronic products may require relevant licences or certifications.

No. LX INDIA is currently not accepting medicines for sale on the platform. Sellers must not submit medicine listings for approval.

Sellers must maintain valid licences and submit updated documents where required. Listings may be suspended or removed if mandatory documents become invalid or expire.

LX INDIA may review product details, authenticity documents, brand authorisations, licences and certifications. Additional evidence may be requested before a listing is approved.

Sellers are responsible for ensuring that products are genuine, accurately described, safe and compliant with applicable laws. Sellers must have the necessary rights and authorisations to sell branded products.

Sellers must provide accurate product names, descriptions, specifications, images, prices and other required information. Applicable tax details, labelling declarations, licences and certifications must also be provided where required.

After onboarding approval, you can list products using the available seller tools or the listing assistance process communicated by LX INDIA.

LX INDIA may provide product cataloguing and listing assistance, subject to the available service and applicable charges. Sellers must provide accurate product information and supporting documents.

Provide complete and accurate product information, including the product name, brand, description, specifications, images, price and available quantity. You must also provide mandatory declarations and applicable compliance documents. The information displayed must accurately represent the product being sold.

Yes. Listings may be rejected, suspended or removed if the product is prohibited, required documents are missing, information is misleading or applicable laws and platform policies are violated.

Sellers generally set their product prices, subject to applicable laws, platform terms, data normalisation and mandatory pricing or MRP requirements.

Promotional offers may be subject to available platform features and applicable terms. Sellers must ensure that all prices, discounts and MRP declarations comply with relevant laws.

Commission rates depend on the product category and applicable commercial terms. Sellers should check the current commission schedule before listing products.

The payable amount is calculated after applicable commission, taxes on platform charges, statutory deductions and other authorised deductions, where relevant.

Eligible payouts are processed through the platform’s payment and settlement arrangements and credited to the verified bank account associated with the seller, subject to the applicable payout conditions.

TCS means Tax Collected at Source. LX INDIA collects and remits TCS in accordance with the relevant tax provisions. The amount depends on applicable law.

Use the available seller dashboard or support process to check order-wise earnings, deductions and payout status. Contact seller support if you need clarification.

Payouts may be delayed or paused until the bank details are verified. Submit accurate supporting documents and follow the prescribed process for updating your account.

Raise a request through https://cx.lxindia.com or contact seller support. Include the relevant order number, payout reference and details of your query.

Sellers must follow LX INDIA’s shipping requirements. Depending on the permitted arrangement, orders may be shipped directly by the seller through an logistics partner.

Products must be securely packed to prevent damage during transit. Sellers must use suitable packaging and comply with applicable labelling and shipping requirements.

RTO and reverse-shipping charges depend on the reason for the failed delivery, the shipping arrangement and the applicable platform policies..

RTO means Return to Origin. Sellers can reduce failed deliveries by dispatching orders on time, using correct shipment details, packing products properly and providing accurate documentation.

Return and refund requests are handled under LX INDIA’s published policies. Sellers must cooperate with the review process and comply with the applicable resolution.

Where a replacement is permitted, the seller may need to arrange it independently in accordance with the applicable policy. LX INDIA does not generally arrange replacements directly.

Responsibility is assessed based on the circumstances, including product condition before dispatch, packaging, courier handling and available evidence.

Visibility may depend on factors such as relevance to a buyer’s search, product information, availability, seller performance and other platform criteria.

LX INDIA provides a marketplace where sellers can display eligible products. Visibility depends on available platform features, listing quality, relevance and other applicable criteria. Specific placement or sales results are not guaranteed.

Sellers can use the marketplace to present their products to potential buyers. Separate advertising or promotional services, if available, may involve additional charges under the applicable terms.

You can contact LX INDIA through the following channels:

• Email: support@lxindia.com
• Phone: +91 8891494437
• Support Portal: https://cx.lxindia.com
• Seller Registration: https://onboarding.lxindia.com

LX INDIA reviews complaints through its support process and may coordinate with the relevant seller, buyer or service provider. The resolution depends on the nature of the complaint, the available evidence and the applicable policies.

The applicable policies, including the Terms of Use, Privacy Policy, Shipping Policy, Return, Replacement, Refund and Cancellation Policy, Seller Policies and Grievance Redressal Policy, are available on the platform.

Depending on the issue, LX INDIA may request corrective action, suspend or remove listings, restrict account access or suspend the seller account in accordance with applicable policies and law.

You may contact seller support to request a review and provide relevant explanations or supporting documents. The request will be considered under the applicable review process.

Seller information may be retained for the periods required by applicable law, tax and accounting obligations, dispute handling, audit requirements and other legitimate compliance purposes.

LX INDIA is an e-commerce marketplace operated by Levelx Micro Systemes Private Limited. It connects sellers with buyers and supports  B2C  transactions, subject to applicable platform policies.

Eligible businesses and individual proprietors can register as sellers, while buyers can create accounts to purchase available products. All users must comply with the applicable platform terms and policies.

Visit https://cx.lxindia.com and select the registration option. Enter the required details and complete email OTP verification, where prompted.

Email verification helps confirm access to your registered email address and supports account-related and order-related communications.

Check that your email address is correct and review your spam or junk folder. If the option is available, request another OTP. Contact customer support if the issue continues.

Check your login details and try again. If you continue to experience problems, contact LX INDIA Customer Support.

Log in to your buyer account, go to Account, and click Edit to update your details.

Log in to your buyer account, go to Account, and select Delete to request account deletion, subject to applicable legal requirements and record-retention obligations.

Select the product you want to purchase, review the details and proceed to checkout. Enter your delivery information and complete payment using an available online payment method.

Review the product description, images, specifications, price and other available details. Ensure the product meets your requirements before confirming the purchase.

Log in to your account and navigate to Dashboard → Orders → View Order.

LX INDIA accepts online payments through the payment methods displayed at checkout. Cash on Delivery is not available.

Payments are processed through the available payment service providers. Complete payments only through the official checkout process and never share your password, PIN or OTP with anyone.

Check your order history and retain the payment transaction reference. Contact customer support if the order remains unconfirmed so the payment status can be reviewed.

Contact customer support with your order number and both transaction references. The payment records can then be reviewed.

Check your order details for the invoice, where available. If you cannot locate it, contact customer support with your order number.

Delivery generally takes 5–7 business days from dispatch. Actual delivery times may vary depending on the destination, seller fulfilment and courier service.

Log in to your account and open the relevant order under Dashboard → Orders → View Order to check the available order and shipment information.

Address changes may not be possible after order confirmation. Check your delivery details carefully before completing your purchase.

The courier will follow its applicable delivery procedures. If delivery cannot be completed, the shipment may be returned to the seller. Repeated delivery failures or refusal may have consequences under the applicable policies.

Take photographs of the package and visible damage, retain the packaging and report the issue to customer support promptly. Follow the instructions provided for the complaint.

Contact customer support promptly with your order number and delivery details. Provide any relevant evidence and report the issue within the applicable complaint period.

You can cancel your order within 30 minutes for a full refund. After 30 minutes, cancellation before dispatch may involve applicable gateway, packing or other charges. Once dispatched, the order cannot be cancelled, you may request a return after delivery, subject to the applicable policy.

Charges may apply in the circumstances specified in LX INDIA’s published Return, Replacement, Refund and Cancellation Policy.

Returns may be available for eligible issues such as damaged, defective, incorrect, incomplete or materially different products, subject to the applicable policy and return conditions.

Returns for a change of mind or personal preference are generally not accepted under LX INDIA’s current return policy. Review the published policy before purchasing.

The applicable return window is generally seven days for eligible issues under the current policy framework. Check the published policy for the exact conditions and reporting period.

Contact customer support through https://cx.lxindia.com. Provide your order number, explain the issue clearly and submit photographs, videos or other supporting information if requested.

LX INDIA does not generally arrange replacements directly. Where a replacement is permitted, it may be handled independently by the seller in accordance with the applicable policy.

Sellers are required to offer genuine products and comply with applicable laws and platform policies. LX INDIA may verify sellers and request supporting documents. Report suspected counterfeit or misleading listings to customer support.

The seller or manufacturer is responsible for product quality and applicable warranty obligations. Warranty availability and coverage depend on the product and the relevant seller’s or manufacturer’s terms.

Contact customer support with the product listing details and explain the discrepancy. Screenshots, photographs, video or other supporting evidence may help the issue be reviewed.

LX INDIA may assist in coordinating complaints and reviewing relevant information under its Dispute Resolution and Grievance Redressal Policies. The seller or manufacturer remains responsible for matters within their control.

Where the review feature is available, buyers must provide honest and relevant feedback based on their actual experience. Reviews must comply with platform policies.

Fraudulent activity, false complaints, abusive conduct or misuse of return procedures may result in a review and appropriate action under the platform’s terms.

You can contact LX INDIA through the following channels:

• Email: support@lxindia.com
• Phone: +918891494437
• Support Portal: https://cx.lxindia.com
• Seller Registration: https://onboarding.lxindia.com

The applicable policies, including the Terms of Use, Privacy Policy, Shipping Policy, Return, Replacement, Refund and Cancellation Policy, Seller Policies and Grievance Redressal Policy, are available on the platform.

LX INDIA reviews complaints through its support process and may coordinate with the relevant seller, buyer or service provider. The resolution depends on the nature of the complaint, the available evidence and the applicable policies.

Provide your order number, a clear explanation of the issue and relevant supporting documents, photographs or payment references, where applicable. Do not share confidential credentials such as passwords, PINs or OTPs.

Contact customer support and refer to your earlier complaint and order details. If the matter remains unresolved, refer to LX INDIA’s Grievance Redressal Policy for the applicable escalation process.