Table of Contents
Objective #
This Grievance Redressal Policy (“Policy”) sets out the framework adopted by LX INDIA for receiving, reviewing, and resolving grievances raised by Buyers using the Platform. The objective of this Policy is to ensure that Buyer grievances are addressed in a fair, transparent, efficient, and timely manner while promoting consumer confidence and ensuring compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws.
