Upon receipt of a grievance, LX INDIA shall acknowledge the grievance within the timelines prescribed under applicable law.
The Grievance Officer shall review the grievance based on available platform records, communications, transaction details, and supporting information provided by the Buyer. Where considered necessary, LX INDIA may seek clarification or additional information from the Buyer, the concerned Seller, logistics service provider, payment service provider, or any other relevant party to facilitate a fair and informed resolution.
After completing its review, LX INDIA shall communicate the outcome of the grievance to the Buyer and, where appropriate, take such action as may be necessary in accordance with applicable laws and the Platform’s policies.
