Abuse Prevention and Fair Use of Returns #
LX INDIA seeks to maintain a fair and reliable returns process for all users. To protect the integrity of the Platform and prevent misuse, LX INDIA reserves the right to take appropriate action where return or refund requests indicate abuse or misuse of Platform features.
Such situations may include, without limitation:
- repeated or excessive return requests inconsistent with genuine consumer use;
- submission of false, misleading, or unsupported claims;
- misuse of return, refund, or replacement processes;
- violation of applicable Platform policies or terms.
Where such patterns are identified, LX INDIA may, after reasonable review, take proportionate measures which may include limiting return eligibility, declining specific requests, restricting account privileges, or suspending access to certain Platform services.
Any action taken under this section is intended to prevent misuse, protect sellers and other users, and maintain the orderly functioning of the Platform, and shall be exercised in a manner consistent with applicable law and without prejudice to any rights or remedies available under law.
