Return Policy #
You may request a return within 7 days of delivery if the product you receive is damaged, defective, incorrect, incomplete, or materially different from what was described. To be eligible for return, the product must be unused and in its original condition, along with the original packaging, tags, manuals, warranty cards, and accessories. Items showing signs of use, physical damage, or tampering may not qualify for return
When submitting a return request, the customer may be asked to share accurate details for the return along with any required supporting details or images. LX INDIA will review and verify the request, and upon approval, the seller will schedule a pickup of the product from your address through an authorized courier partner.
At the time of handing over the product for return, customers are requested to record a brief video of the packing process, capturing the condition of the product, inclusion of all accessories, and proper sealing of the package. This may be relied upon for verification in case of any dispute relating to the returned item.
When the returned item reaches the seller, it will undergo a quick verification check to confirm that:
- the product matches the one originally shipped;
- no additional damage or usage occurred while the product was in the buyer’s possession, except where the return is due to damage present at the time of delivery; and
- all original packaging and accessories are intact, unless otherwise reported and approved at the time of return request.
