Refund Policy #
Refunds are initiated only after an eligible return or cancellation request has been accepted in accordance with this Policy. Once approved, refunds are generally processed to the original payment method used at the time of purchase.
For returned or damaged products, refunds may be processed after assessment of whether the product satisfies the applicable return eligibility criteria.
Refund timelines are indicative and generally range between 7 to 10 business days and, in certain cases, may extend up to 14 business days, depending on banking processes, payment gateway timelines, and other external factors.
In cases where an order is cancelled due to product unavailability after payment has been received, LX INDIA may cancel the order and process an eligible refund to the buyer through the original payment method.
In cases where a return is requested due to a change of personal preference and such return is not caused by any defect, damage, misrepresentation or error attributable to the seller, the refund, if approved under this Policy, may be processed after deducting reasonable and actual costs incurred, including:
(a) return or re-shipment charges, as applicable; and
(b) non-recoverable payment processing charges, where applicable.
Payment gateway charges, transaction fees, and other non-recoverable processing costs may not be refundable. Refund amounts may exclude such charges wherever applicable.
Products returned beyond the applicable return period or products found to be damaged due to misuse, mishandling, alteration or failure to comply with return conditions, may not qualify for a refund.
Any additional processing costs incurred during the refund process may also be deducted where applicable.
