Refund Policy #
Refunds are initiated only after the successful verification of an eligible return or cancellation request, in accordance with this Policy. Once approved, refunds are credited to the original payment method used at the time of purchase.
For returned or damaged products, refunds are processed after verification that the product satisfies the applicable return eligibility criteria. Refund timelines are indicative and typically range between 7 to 10business days, and in certain cases may extend up 14 business days, depending on banking processes and payment gateway timelines.
In cases where an order is cancelled due to product unavailability after payment has been received, LX INDIA will cancel the order and process a full refund to the buyer through the original payment method.
In cases where a return is requested due to a change of preference personal and such return is not occasioned by any defect, damage, misrepresentation, or error attributable to the seller or LX INDIA, the refund, if approved in accordance with this return policy, shall be processed after deducting reasonable and actual costs incurred, including:
(a) return or re-shipment charges, as applicable; and
(b) payment gateway charges at the rate of 2.5% of the transaction value, retained by LX INDIA towards payment processing costs.
For cash-on-delivery (COD) orders, buyers are required to provide valid bank account details to enable refund processing. Refund initiation for such orders is subject to receipt and verification of the requisite information.
Payment gateway charges, transaction fees, and other non-recoverable processing costs are not refundable. Refund amounts may exclude such charges where applicable. Products returned beyond the prescribed return period, or products found to be damaged due to misuse, mishandling, or non-compliance with return conditions, may not be eligible for a refund.
Refunds will also exclude any additional processing costs incurred during the refund process. Products returned after the allowed period or damaged due to mishandling will not be eligible for refunds.
