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LX INDIA is an e-commerce marketplace operated by Levelx Micro Systemes Private Limited. It connects sellers with buyers and supports business-to-consumer (B2C) transactions.

Eligible businesses, manufacturers, wholesalers, distributors, importers and traders can apply to register on LX INDIA, subject to the platform’s verification requirements and applicable laws. Sellers must provide valid business and identity details and any required licences.

Yes. Individual proprietors can register as sellers if they meet the applicable GST, identity, banking and other registration requirements.

Currently, LX INDIA supports sellers who meet its Indian GST registration and banking requirements. International sellers who do not meet these requirements cannot register at present.

Yes. You can apply to sell on LX INDIA without maintaining a separate website. Your seller account and approved product listings allow you to offer eligible products through the marketplace.

Yes. Under LX INDIA’s current seller registration requirements, all sellers must provide a valid GSTIN, regardless of the product category.

The required documents depend on your business type and the products you want to sell. Common documents include PAN, GST registration, identity and business documents, bank account proof, and any required product licences or brand authorisations.

Visit https://onboarding.lxindia.com and fill out the online registration form. Submit the required documents and follow the instructions provided by LX INDIA to complete the registration process.

The time required depends on whether your documents are complete and correct and whether any additional information or clarification is needed.

LX INDIA checks the documents and business details you submit to verify your identity, business registration, bank details and eligibility to sell. Additional documents may be requested if needed.

Your registration may be delayed if documents are missing, details do not match, registrations are invalid or further verification is required. Check whether LX INDIA has requested any additional information. You can contact seller support if you need help.

Yes, multiple businesses or GST registrations may be considered, subject to separate verification and the platform’s requirements. Each registration must have valid supporting documents.

LX INDIA may ask you to provide corrected documents or explain the difference. Your registration may remain pending until the issue is resolved.

Yes, subject to the applicable brand and product requirements. You may be asked to provide brand authorisation or other documents to establish that you are permitted to sell the products. A self-declaration alone may not be sufficient where formal authorisation is required.

The required licences depend on the type of product. For example, certain food businesses may need FSSAI registration or a licence. Some cosmetics and electronic products may also require specific licences or certifications.

No. LX INDIA is currently not accepting medicines for sale on the platform. Sellers must not submit medicine listings for approval.

Sellers must ensure that their licences remain valid and submit updated documents when required. A product listing may be suspended or removed if a required document becomes invalid or expires.

LX INDIA may check product details and supporting documents, such as proof of authenticity, brand authorisations, licences and certifications. Additional documents may be requested before a product listing is approved.

Sellers are responsible for ensuring that their products are genuine, correctly described, safe and compliant with applicable laws. Sellers must also have the necessary rights and permissions to sell branded products.

You must provide correct product names, descriptions, specifications, images, prices and other required details. You must also provide applicable tax details, labelling information, licences and certifications wherever required.

Once your seller registration is approved, you can list your products using the available seller tools or the listing assistance process provided by LX INDIA.

LX INDIA may help sellers prepare product details and create listings, depending on the services available and the applicable charges. Sellers must provide correct product information and the required supporting documents.

Provide complete and accurate product information, including the product name, brand, description, specifications, images, price and available quantity. You must also provide mandatory declarations and applicable compliance documents. The information displayed must accurately represent the product being sold.

Yes. LX INDIA may reject, suspend or remove a listing if the product is prohibited, required documents are missing, the information provided is misleading, or the listing violates applicable laws or platform policies

Sellers generally decide their product prices. However, prices must follow applicable laws, platform terms, data normalisation requirements and mandatory pricing or MRP rules.

You may offer discounts or promotional prices through the available platform features, subject to the applicable terms. You must ensure that all prices, discounts and Maximum Retail Price (MRP) declarations follow the relevant laws.

The commission depends on the product category and the applicable commercial terms. Check the current commission schedule before listing your products

Your payable amount is calculated after deducting applicable commission, taxes on platform charges, statutory deductions and any other authorised deductions, wherever applicable.

Eligible payments are processed through the platform’s payment and settlement arrangements and transferred to the verified bank account linked to your seller account, subject to the applicable payout conditions.

TCS stands for Tax Collected at Source. LX INDIA collects and pays TCS to the relevant authorities as required by applicable tax laws. The amount depends on the applicable legal requirements.

LX INDIA may keep seller information for as long as required to meet legal, tax, accounting, dispute-handling, audit and other legitimate compliance requirements.

Yes. You can contact seller support to request a review and provide your explanation and any supporting documents. Your request will be considered under the applicable review process.

Depending on the issue, LX INDIA may ask you to correct the problem, suspend or remove your product listings, restrict your account access or suspend your seller account, in accordance with the applicable policies and laws.

If a replacement is allowed, the seller may need to arrange it independently according to the applicable policy. LX INDIA generally does not arrange replacements directly.

Return and refund requests are handled according to LX INDIA’s published policies. Sellers must cooperate with the review process and follow the applicable resolution.

Responsibility is determined based on the circumstances, including the product’s condition before dispatch, packaging, courier handling and the available evidence.

RTO and return-shipping charges depend on the reason for the failed delivery, the shipping arrangement and the applicable platform policies.

RTO stands for Return to Origin. It means that an order is returned to the seller instead of being delivered to the buyer. You can reduce failed deliveries by dispatching orders on time, providing correct shipping details, packing products properly and submitting accurate documents.

Pack products securely to prevent damage during delivery. Use suitable packaging and follow the applicable labelling and shipping requirements.

Sellers must follow LX INDIA’s shipping requirements. Depending on the permitted shipping arrangement, sellers may ship orders directly using a logistics partner.

Raise a request through https://cx.lxindia.com or contact seller support. Include the relevant order number, payout reference and details of your question.

Your payouts may be delayed or paused until your bank details are verified. Provide correct supporting documents and follow the required process to update your bank account details.

Use the available seller dashboard or contact seller support to check your earnings for each order, deductions and payout status. Contact seller support if you need any clarification.

Product visibility may depend on factors such as how closely the product matches a buyer’s search, the information provided, product availability, seller performance and other platform criteria.

LX INDIA provides a marketplace where you can display eligible products. Your product’s visibility may depend on the platform features available, the quality of your listing, its relevance and other applicable criteria. LX INDIA does not guarantee specific placement or sales results.

You can use LX INDIA’s marketplace to display your products to potential buyers. Separate advertising or promotional services, if available, may involve additional charges under the applicable terms.

LX INDIA reviews complaints through its support process and may coordinate with the relevant seller, buyer or service provider to address the issue. The outcome depends on the type of complaint, the available evidence and the applicable policies.

You can find the applicable policies on the platform. These include the Terms of Use, Privacy Policy, Shipping Policy, Return, Replacement, Refund and Cancellation Policy, Seller Policies and Grievance Redressal Policy.

You can contact LX INDIA through the following channels:

• Email: support@lxindia.com
• Phone: +91 7034242569
• Support Portal: https://cx.lxindia.com
• Seller Registration: https://onboarding.lxindia.com

LX INDIA is an e-commerce marketplace operated by Levelx Micro Systemes Private Limited. It connects sellers with buyers and supports business-to-consumer (B2C) transactions, subject to the platform’s policies.

Provide your order number, a clear explanation of the issue and any relevant supporting documents, photographs, videos or payment references. Never share your password, PIN or OTP.

Contact customer support and refer to your earlier complaint or ticket, if available. If the issue is still unresolved, follow the escalation process explained in LX INDIA’s Grievance Redressal Policy.

Log in to your buyer account, go to Account and select Delete to request account deletion. The request is subject to applicable legal requirements and record-retention obligations.

Log in to your buyer account, go to Account and click Edit to update your details.

Fraudulent activity, false complaints, abusive behaviour or misuse of return procedures may be reviewed and may lead to appropriate action under the platform’s terms.

If the review feature is available, you can share honest and relevant feedback based on your actual experience with the product. Reviews must follow the platform’s policies.

LX INDIA may help coordinate complaints and review the available information under its Dispute Resolution and Grievance Redressal Policies. The seller or manufacturer remains responsible for matters within their control.

Contact customer support with the product listing details and explain what information is incorrect or misleading. Screenshots, photographs, videos or other supporting evidence may help LX INDIA review the issue.

The seller or manufacturer is responsible for product quality and applicable warranty obligations. Warranty availability and coverage depend on the product and the seller’s or manufacturer’s terms.

Sellers must sell genuine products and follow applicable laws and platform policies. LX INDIA may verify sellers and ask for supporting documents. If you suspect that a product is counterfeit or its listing is misleading, report it to customer support.

LX INDIA generally does not arrange replacements directly. If a replacement is allowed, the seller may handle it independently according to the applicable policy.

Contact customer support through https://cx.lxindia.com. Provide your order number and clearly explain the issue. Submit photographs, videos or other supporting information if requested.

Generally, LX INDIA does not accept returns simply because you have changed your mind or no longer prefer the product. Check the published return policy before purchasing.

Under the current policy framework, the return period for eligible issues is generally seven days. Check the published policy for the exact conditions and deadline for reporting your issue.

You may request a return for eligible issues, such as a damaged, defective, incorrect, incomplete or materially different product, subject to the applicable policy and return conditions.

Cancellation charges may apply in the situations explained in LX INDIA’s published Return, Replacement, Refund and Cancellation Policy.

You can cancel your order within 30 minutes and receive a full refund. After 30 minutes, cancelling before dispatch may involve applicable payment gateway, packing or other charges. Once the order has been dispatched, it cannot be cancelled. However, you may request a return after delivery, subject to the applicable policy.

Contact customer support promptly with your order number and delivery details. Provide any relevant evidence and report the issue within the applicable complaint period.

Take photographs of the package and the visible damage. Keep the packaging and report the issue to customer support promptly. Follow the instructions provided for handling your complaint.

The courier will follow its usual delivery procedures. If the order cannot be delivered, it may be returned to the seller. Repeated delivery failures or refusing to accept the order may have consequences under the applicable policies.

You may not be able to change your delivery address after your order is confirmed. Check your address carefully before completing your purchase.

Log in to your account and open the relevant order under Dashboard → Orders → View Order to check the available order and shipping details.

Delivery generally takes 5–7 business days from the date of dispatch. The actual delivery time may vary depending on your location, seller fulfilment and the courier service.

Check your order details for the invoice, if available. If you cannot find it, contact customer support and provide your order number.

Contact customer support with your order number and both payment transaction references. The payment records can then be checked.

Check your order history and keep your payment transaction reference. If your order is still not confirmed, contact customer support so the payment status can be checked.

Payments are processed through the available payment service providers. Always make payments through the official checkout process. Never share your password, PIN or OTP with anyone.

LX INDIA accepts online payments through the payment methods shown at checkout. Cash on Delivery (COD) is not available.

Log in to your account and go to Dashboard → Orders → View Order.

Select the product you want to buy and check its details. Proceed to checkout, enter your delivery information and complete the payment using an available online payment method.

Check the product description, images, specifications, price and other available details. Make sure the product meets your needs before placing the order.

Check your login details and try again. If you still cannot log in, contact LX INDIA Customer Support.

Check whether your email address is correct and look in your spam or junk folder. If the option is available, request another OTP. Contact customer support if the problem continues.

Email verification helps confirm that you can access your registered email address. It also helps LX INDIA send you account-related and order-related updates.

Click Account on the homepage and select Register. Enter your name, username, email address, mobile number, and password, then click Register. Verify your email using the OTP sent to your registered email address to complete the registration.

If you already have an account, select Login and enter your registered email address and password.

LX INDIA reviews complaints through its support process and may coordinate with the relevant seller, buyer or service provider to address the issue. The outcome depends on the type of complaint, the available evidence and the applicable policies.

You can find the applicable policies on the platform. These include the Terms of Use, Privacy Policy, Shipping Policy, Return, Replacement, Refund and Cancellation Policy, Seller Policies and Grievance Redressal Policy.

You can contact LX INDIA through the following channels:

• Email: support@lxindia.com
• Phone: +91 7034242569
• Support Portal: https://cx.lxindia.com
• Seller Registration: https://onboarding.lxindia.com

Anyone who wants to purchase available products can create a buyer account on LX INDIA. Eligible businesses and individual proprietors can also register as sellers to list their products for sale.

Aadhaar and PAN are collected to verify your identity and the details you provide during seller registration

A Personal PAN belongs to an individual. A Business PAN belongs to a business entity, such as a partnership firm, LLP or company. If you are a sole proprietor, your personal PAN is generally used for your business.

A GST Certificate is proof that a business is registered under GST. It contains details such as the business name, GST Identification Number (GSTIN), and registered address.

No. A valid GST Certificate is mandatory to register and sell on LX INDIA. Please ensure that you have completed GST registration and submit your GST Certificate during seller verification.

It is a registration or licence required for certain shops and businesses under state laws. It may also help verify your business details. The requirement depends on your business and the applicable rules.

MSME registration (Udyam Registration) is a government registration for Micro, Small and Medium Enterprises. It is optional for selling on LX INDIA. However, having MSME registration may help support the seller verification process.

Brand authorisation is written permission from a brand owner allowing you to sell or distribute products under that brand.

No. LX INDIA does not accept purchase invoices as a substitute for brand authorisation. Valid brand authorisation is mandatory for selling branded products on our platform.

You may need to provide documents proving that you own the brand or have the right to use it. These may include trademark documents or other supporting evidence.

No. You only need to submit the documents that apply to your business and the products you intend to sell. LX INDIA may request additional documents if required for verification.

Yes. Sellers dealing in food products must obtain the applicable FSSAI registration or licence, depending on their business activity and the requirements under food safety laws.

You may need to update your FSSAI registration or licence to include the relevant food category before listing those products on LX INDIA.

An AYUSH manufacturing licence is an approval required to manufacture certain regulated Ayurvedic, Siddha, Unani and other AYUSH products.

No. Manufacturers must have the applicable licence or operate under a valid permitted licensing arrangement. Sellers who only resell existing branded products generally do not need a separate manufacturing licence.

A loan licence may allow an eligible business to manufacture products using another licensed manufacturer’s facilities, subject to the applicable rules and approvals. It is relevant to certain manufacturing arrangements and is not required for every Ayurvedic seller.

It is a licence or approval required, where applicable, to manufacture cosmetics. Examples include creams, lotions, shampoos, lipsticks, lip glosses and makeup products.

If you manufacture cosmetics, you need the required licence. If you only resell cosmetics made by another company, you generally do not need a manufacturing licence.

IEC stands for Importer Exporter Code and is generally required for importing or exporting goods, subject to applicable exemptions.

Generally, no. If you purchase products from an Indian distributor and resell them in India, you do not need an IEC merely because the products were originally imported by someone else.

No. Currently, LX INDIA is not accepting medicines for sale on its platform.

No. Currently, LX INDIA is not accepting gold, silver or diamonds for sale on its platform.

No. You must complete the required verification and obtain approval before selling on LX INDIA. Some products may require additional checks or supporting documents.

Yes. You can sell products that are legally permitted and allowed under LX INDIA’s policies, subject to the applicable verification and compliance requirements.