Table of Contents
Account Suspension, Restriction and Termination #
LX INDIA may suspend, restrict, limit access to, or permanently terminate a user’s account (and/or associated accounts) if the user violates these Terms of Use, misuses the Platform, provides false or misleading information, or engages in conduct that may adversely affect LX INDIA, sellers, customers, delivery partners, payment service providers, or the Platform ecosystem.
Accounts may be restricted or closed for activities including, but not limited to:
- Misuse of reviews, returns, refunds, offers, payment facilities, or customer support services;
- Fraudulent, suspicious, or unauthorised activities, including fake orders, unauthorised transactions, use of unlawful payment methods, refund abuse, or manipulation of Platform features;
- Technical misuse, including attempts to gain unauthorised access, interfere with Platform systems, use automated tools, or bypass security measures;
- Abusive, unlawful, or inappropriate conduct towards other users, sellers, delivery partners, payment partners, or LX INDIA personnel.
Where reasonably practicable, LX INDIA may provide prior notice before taking action. However, where necessary to protect Platform security, prevent fraud, comply with law, or address serious violations, action may be taken immediately without prior notice.
