Account Suspension, Restriction and Termination #
LX INDIA may suspend, restrict, limit access to, or permanently terminate a buyer’s account (and/or any associated accounts) if the user violates these Terms, misuses the Platform, provides false or misleading information, or engages in conduct that may cause harm or risk to LX INDIA, sellers, customers, delivery partners or the Platform ecosystem.
Accounts may be restricted or closed for activities including, but not limited to: misuse of reviews, returns, refunds, offers or customer support; fraudulent or suspicious behaviour (such as fake orders, unauthorised transactions, use of stolen payment methods, refund/return abuse or manipulation of discounts); technical abuse (such as hacking attempts, use of bots/automated tools, unauthorised access or security bypass); or abusive, unlawful or offensive conduct towards other users or LX INDIA staff.
Where feasible, LX INDIA may provide prior notice. However, in cases involving fraud, security threats or repeated violations, action may be taken immediately and without notice.
