Returns, Replacements Cancellation & Refunds #
LX INDIA aims to ensure a fair and transparent process for cancellations, returns, replacements and refunds for purchases made on the Platform. However, since LX INDIA operates as a marketplace, such requests are processed based on product eligibility, verification outcomes, logistics feasibility, and applicable Platform procedures.
All cancellations, returns, replacements and refunds for orders placed on the Platform shall be governed exclusively by LX INDIA’s Return, Replacement, Refund & Cancellation Policy (as updated from time to time). The Return Policy forms an integral part of these Terms of Use and is incorporated herein by reference.
By placing an order on the Platform, you expressly acknowledge and agree that you have read, understood and accepted the Return Policy, including its eligibility conditions, timelines, verification requirements, non-returnable categories, and exclusions. You agree to comply with all procedures and documentation requirements prescribed under the Return Policy for raising and processing any claim.
LX INDIA may, based on internal verification and Platform processes, accept, reject, limit or modify any request for cancellation, return, replacement or refund, including where (i) the request does not meet the eligibility requirements, (ii) supporting evidence is insufficient, (iii) the product fails verification checks, or (iv) the request appears to involve misuse or abuse of the Platform’s policies.
For detailed terms, users are advised to review the Return Policy available on the Platform.
