Returns, replacements cancellation & refunds #
LX INDIA aims to provide a fair and transparent process for cancellations, returns, replacements, and refunds for purchases made through the Platform.
Since LX INDIA operates as a marketplace platform, such requests are processed based on product eligibility, available information, seller obligations, logistics feasibility, and applicable Platform procedures.
All cancellations, returns, replacements, and refunds for orders placed on the Platform shall be governed by LX INDIA’s Return, Replacement, Refund & Cancellation Policy, as updated from time to time.
The Return Policy forms an integral part of these Terms of Use and is incorporated by reference.
By placing an order on the Platform, you acknowledge that you have reviewed and accepted the Return Policy, including eligibility conditions, timelines, documentation requirements, verification procedures, non-returnable categories, and applicable exclusions.
You agree to follow the procedures and requirements prescribed under the Return Policy while submitting any cancellation, return, replacement, refund, or related request.
LX INDIA may, based on available information and Platform procedures, accept, reject, restrict, or modify requests where:
(i) the request does not satisfy applicable eligibility requirements;
(ii) sufficient supporting information is not available;
(iii) the product does not satisfy applicable return conditions; or
(iv) the request appears to involve misuse or abuse of Platform facilities.
For detailed terms, users are advised to review the Return Policy available on the Platform.
