Replacement Policy #
At LX INDIA, replacement is generally offered as the primary resolution where a product is eligible for replacement due to being damaged, defective, incorrect, incomplete, expired, or materially different from what was ordered. We aim to ensure that you receive the exact product you intended to purchase without unnecessary delays.
A replacement will be arranged when:
- You receive a product that is damaged, defective, expired, missing items, or not as described.
- The issue is verified through images, videos, or a quality check conducted during pickup.
- The returned product passes the verification process after reaching the seller.
Replacement shall be offered only once for a particular order or product. All replacement requests are subject to verification in accordance with Platform procedures. Once your return is approved, LX INDIA will attempt to replace the product with an identical item of the same size, color, model, and variant. Replacement requests are processed at no additional cost to the buyer.
A replacement may not be possible if:
- The product is out of stock or discontinued,
- The seller cannot fulfill the replacement due to unavailability,
- The returned product fails quality verification (used, damaged, altered, or missing accessories),
- The product belongs to a non-returnable or hygiene-sensitive category.
Where a replacement cannot be provided for any of the above reasons, the order shall qualify for a refund only if it is in accordance with the applicable Refund Policy
LX INDIA reserves the right to approve or decline replacement requests based on product condition, verification outcomes, seller confirmation, and Platform policies. Where necessary, the customer support team may contact the buyer for additional information to facilitate resolution.
