Replacement Policy #
At LX INDIA, customers may choose a replacement or a refund, where eligible under this Policy. A replacement may be offered where the product is damaged, defective, incorrect, incomplete, expired or materially different from what was ordered. LX INDIA facilitates the replacement process on behalf of the seller, subject to product availability, seller confirmation, and applicable Platform procedures.
A replacement may be requested when:
- You receive a product that is damaged, defective, expired, missing items or not as described.
- The issue is supported by relevant information, images, videos, documents or other available records, wherever required.
- The returned product satisfies the applicable return conditions after verification by the seller.
Replacement requests are subject to verification, seller confirmation, product availability, and assessment of the available information.
Where the customer chooses a replacement and the request is approved, LX INDIA may facilitate the replacement of the product with an identical item of the same size, colour, model, and variant, subject to availability. Approved replacement requests shall generally be processed without additional charges to the buyer.
Only one (1) replacement shall be permitted for each eligible product or order under this Policy. If the replacement product is also found to be damaged, defective, incorrect, incomplete, expired or materially different from what was ordered, and the issue is verified by the seller in accordance with this Policy, no further replacement shall be provided. In such cases, the customer may be eligible for a refund of the amount paid for the product, including applicable taxes, subject to the applicable Refund Policy, completion of verification, and applicable refund procedures.
A replacement may not be available if:
- The product is out of stock or has been discontinued.
- The seller is unable to fulfil the replacement due to unavailability.
- The returned product does not satisfy the applicable return conditions, including where the product is used, damaged, altered or missing accessories.
- The product belongs to a non-returnable or hygiene-sensitive category.
Where a replacement is unavailable or the customer opts not to receive a replacement, the customer may request a refund, subject to the applicable Refund Policy and the seller’s verification and approval.
LX INDIA acts solely as a marketplace facilitator and may facilitate the replacement process on behalf of the seller. The seller shall remain responsible for verifying the returned product and approving or rejecting the replacement request in accordance with this Policy. LX INDIA reserves the right to facilitate, decline or modify the processing of replacement requests based on product eligibility, available information, seller confirmation, and applicable Platform procedures. Where necessary, the customer support team may contact the buyer for additional information to facilitate resolution.
