Once a payout has been successfully transferred to your registered bank account in accordance with this Policy, LX INDIA’s settlement obligation for that payout cycle is treated as completed. Since settlements are released only after completion of the applicable return or replacement window, no further refund liability normally arises on those transactions.
However, there may be limited situations where an adjustment may still be reflected in your seller wallet after settlement. One such situation is where an order is cancelled or does not proceed to successful fulfilment due to events such as damage in transit, tampering of the shipment, missing components or similar issues occurring during delivery. In such instances, it remains the sole responsibility of the seller to address the matter directly with the logistics or delivery partner, including any insurance or claim-recovery process that may apply.
Notwithstanding the above, LX INDIA continues to incur a non-refundable payment-gateway processing charge of 2.5% of the order value on such transactions. Accordingly, LX INDIA may record a negative wallet entry equivalent to this 2.5% gateway charge, which will be adjusted against your future settlements. This entry does not represent a penalty; it only reflects the unrecoverable cost already incurred in processing the original payment.
All such adjustments, where applicable, will be transparently reflected in your wallet ledger and settlement reports, so you always have a clear and itemised view of how your balance has been calculated.
