LX INDIA aims to process all eligible payouts smoothly and within the expected settlement timelines. However, there may be rare situations where a payout that is otherwise eligible for release may be temporarily delayed due to external or technical reasons.
These situations may include temporary outages or downtime in the banking network, payment-gateway infrastructure, or the receiving bank’s systems, delays caused by NPCI / IMPS / NEFT / RTGS rails, or similar issues outside LX INDIA’s direct control. In such circumstances, the settlement may be queued and processed automatically once normal banking operations resume.
There may also be limited operational circumstances where payouts are reviewed or paused for reasons such as unresolved order-level disputes, ongoing refund processing, active chargebacks, abnormal return-activity under review, or where LX INDIA is required to comply with a lawful direction from a regulatory, tax or law-enforcement authority. These measures are applied to protect both sellers and customers, and to maintain the integrity of the Platform’s payment ecosystem.
Where reasonable and practical, we will make efforts to keep you informed if a payout is delayed for any of the above reasons. Once the underlying issue is resolved, normal settlement processing will resume automatically, and any eligible amount will be credited to your verified bank account in accordance with this Policy.
