Once the product is delivered to the customer, the return or replacement period defined in our Returns Policy begins. During this period, the amount earmarked for you remains safely recorded as a pending balance. This period is essential for handling refunds, returns, replacements, shipment issues, disputes, chargebacks and any other post-delivery developments. The pending balance is not lost or forfeited — it is simply held so that, if a refund becomes necessary, it can be processed smoothly without confusion or later recovery actions.
