Table of Contents
What happens after delivery – the return window #
Once an order is delivered to the customer, the applicable return, replacement, refund, or dispute period begins in accordance with the Returns & Refund Policy.
During this period, the amount attributable to the order remains recorded as a pending balance and is not yet eligible for settlement.
The purpose of this holding period is to facilitate the orderly handling of:
- nts;
- refunds;returns;
- replaceme
- customer disputes;
- chargebacks;
- shipment-related issues;
- damaged or missing goods claims; and
- other post-delivery events that may affect settlement.
The existence of a pending balance does not mean that funds have been forfeited or withheld indefinitely. The balance remains recorded against the seller and will become eligible for settlement once the applicable conditions for release have been satisfied.
