Where a product is lost, misplaced, damaged during transit, or not delivered due to reasons attributable to logistics handling, LX INDIA may, after verification, provide an appropriate resolution to the customer, including replacement or refund, based on customer preference, product availability, and applicable Platform procedures.
The Seller shall provide necessary assistance, documents, and cooperation required for investigation and resolution of such cases, including dispatch details, invoices, packaging information, and other relevant records.
LX INDIA shall not be responsible for any delay, loss, damage, non-delivery, theft, shortage, or other acts or omissions of third party logistics service providers, except to the extent such liability cannot be excluded under applicable law.
Where any amount is refunded or any cost is incurred by LX INDIA in relation to a Seller transaction due to logistics issues, customer claims, or other circumstances, LX INDIA may recover applicable amounts from the Seller where permitted under the Platform policies and applicable agreements.
