Packing Verification Records #
The Seller shall properly inspect each product before dispatch and ensure that the correct product, quantity, accessories, manuals, warranty cards, promotional items (if applicable), and appropriate packaging are included.
The Seller may capture clear photographs of the product before packing, during packing, and after sealing the package, and upload such photographs through the Seller Portal for record keeping, quality verification, and dispute resolution purposes. These photographs may serve as supporting evidence for the Seller in the event of customer complaints, return disputes, missing product claims, damaged product claims, fraud allegations, or other related disputes.
Where the Seller uploads packing verification photographs, LX INDIA may consider such evidence while reviewing and resolving customer complaints, disputes, or compliance matters. The availability of such photographs shall not automatically determine liability but may be considered along with other relevant information during the verification process.
Where the Seller opts out of maintaining or uploading packing verification photographs, the Seller acknowledges that they will not have such photographic evidence available for supporting their position in disputes relating to packing, dispatch, or product condition. Such opt out shall not relieve the Seller of any obligations or liabilities under this Policy.
The Seller shall remain solely responsible for ensuring that the correct product, quantity, accessories, and packaging are provided and shall bear all risks and losses arising from shortages, missing items, incorrect products, packing errors, or damage attributable to improper packing.
Failure to maintain or produce packing verification photographs shall not relieve the Seller of any obligations under this Policy.
