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Seller Policy

27

Terms of Use
SELLER ELIGIBILITY
ENROLLMENT OBLIGATIONS
Account Registration, Security and Responsibility
Account Closure, Deactivation, and Data Retention
Suspension and Termination of Seller Account
Official Communication Channels
Use of the Platform and Seller Responsibilities
Selling on the Platform – Rules and Requirements
Category-Specific Regulatory Compliance
Charges
Seller Payouts and Settlements
Shipping and Order Fulfillment
Return, Replacement and Refund
Trademark, Copyright, and Intellectual Property
Warranty Terms and Obligations
Legal Compliance
DISCLAIMER
Limitation of Liability
Indemnification
Entire Agreement
Force Majeure
Governing Law And Jurisdiction
Severability
Grievance Officer
Contact Us
Changes to This Policy

Seller Commission & Fee Policy

7

Seller Commission & Fee Policy
What Is Commission?
What Deductions Are Applied from Seller Payouts?
How Commission Is Calculated — Simple Explanation
LX INDIA – Category-Wise Commission Rate Card
Core Principles of the LX INDIA Commission & Fees Policy
Changes to Commission Rates

Refund policy

9

Eligible Returns
Verification of Returned Products
Replacement and Refund Process
Escalation and Platform Intervention (Seller Escalation)
Non-Returnable Products
Order Cancellation (Out-of-Stock / Listing Mismatch)
Lost-in-Transit / Delivery Failure
Customer Refusal / Non-Acceptance at Delivery
Changes to This Policy

Seller Payout & Settlement Policy

14

Purpose of This Policy
How Customer Payments Are Received and Recorded
What Happens After Delivery — The Return Window
How Cancellations and Returns Affect Payments
When Your Money Becomes Payable to You
Settlement Thresholds and Mode of Payment
Early Settlement Facility (Where Offered)
Situations Where Payouts May Be Temporarily Held
Bank Verification and Security of Your Payments
Settlement Timelines and External Delays
Completion of Settlement and Future Adjustments
Taxes, Reporting and Record Keeping
Changes to This Policy
Seller Payouts and Settlements

Video Tutorials

1

Product Addition

Dispute Resolution Policy

8

Objective
Scope
Platform Role
Categories of Disputes and Resolution Mechanisms
Platform Determination
Escalation and Legal Remedies
Governing Law and Jurisdiction
Amendments

LX INDIA CUSTOMISED AND MADE-TO-ORDER PRODUCTS POLICY

9

SCOPE OF THIS POLICY
CUSTOMISED AND MADE-TO-ORDER PRODUCTS
SELLER RESPONSIBILITIES
CUSTOMISATION CONFIRMATION
USE OF BUYER INFORMATION AND PRIVACY
INTELLECTUAL PROPERTY AND REFERENCE MATERIALS
RETURNS, REFUNDS AND CANCELLATIONS
COMPLIANCE WITH PLATFORM POLICIES
POLICY UPDATES

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Dispute Resolution Policy

Dispute Resolution Policy

Objective
Scope
Platform Role
Categories of Disputes and Resolution Mechanisms
Platform Determination
Escalation and Legal Remedies
Governing Law and Jurisdiction
Amendments

Privacy Policy
Terms and Conditions

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