The Seller shall be responsible for accepting and cooperating with return requests approved by LX INDIA under the applicable LX INDIA Return Policy. A return request may be approved where the product delivered to the customer is:
(a) physically damaged at the time of delivery;
(b) missing any parts, accessories, or components supplied with the product;
(c) defective or non-functional;
(d) materially different from the description, specifications, brand, model, variant, size, colour, or any other details provided by the Seller on the Platform.
The Seller shall ensure that all products listed on LX INDIA are accurately described and that the product supplied to the customer corresponds with the information provided in the product listing. The Seller shall not reject a valid return request without reasonable justification and supporting evidence.
A customer return request must be initiated within the applicable return period specified under the LX INDIA Return Policy unless a different period is specifically mentioned for a particular product category or listing.
Where a product is returned, the Seller shall verify the returned product to confirm that it is the same product originally supplied by the Seller and that it has not been;
- damaged,
- altered,
- misused,
- tampered with,
- repaired, or handled in a manner inconsistent with normal inspection.
The returned product should, wherever applicable, be accompanied by the original packaging, manufacturer or brand labels/tags, user manuals, warranty cards, accessories, freebies, and other items supplied with the product.
Minor damage to external packaging caused during opening or reasonable inspection shall not automatically result in rejection of a return unless such damage affects the functionality, completeness, authenticity, or resale value of the product. Where a customer has opened or inspected a product only to identify a defect, damage, mismatch, or missing component, such inspection shall not by itself be treated as misuse.
Where a return is permitted due to customer preference or change of mind under applicable category rules, the Seller shall be entitled to verify the returned product. However, the Seller shall not reject such return without reasonable grounds, including use of the product beyond reasonable inspection, damage, alteration, missing components, or failure to comply with applicable return requirements.
