Where an order cannot be fulfilled due to reasons attributable to the Seller, including unavailability of stock, inability to dispatch the product within the prescribed timeline, incorrect inventory information, or inability to supply the product as described on the Platform, the Seller shall promptly update the order status and take necessary action in accordance with LX INDIA’s prescribed procedures.
Where the Seller is unable to fulfill an order due to incorrect product information, including incorrect brand, model, variant, size, colour, specifications, condition, authenticity, or any other material mismatch between the product listing and the product available for delivery, LX INDIA may cancel the order and process an appropriate resolution for the customer.
In such cases, LX INDIA shall have the right to recover from the Seller any applicable costs, including payment gateway charges, shipping charges, customer refund amounts, or other reasonable expenses incurred due to such Seller related cancellation.
Repeated order cancellations, inaccurate inventory information, or failure to maintain product availability may result in corrective actions including listing restrictions, suspension, withholding of settlements, or termination of Seller access in accordance with LX INDIA Seller Policies.
