Where LX INDIA approves a return request under the applicable LX INDIA Return Policy, the customer may choose either replacement of the same product, subject to availability, or refund of the amount paid for the product.
Where the customer selects replacement and the returned product satisfies the applicable verification requirements, the Seller shall provide a replacement of the same product. The Seller shall ensure that the replacement product supplied to the customer is genuine, unused, properly packed, and matches the specifications, description, and condition of the original order.
Only one replacement shall generally be provided for the relevant order or product unless LX INDIA determines otherwise based on the circumstances of the case.
Where the same product is unavailable, the Seller is unable to provide a valid replacement within the timeline prescribed by LX INDIA, or the customer remains dissatisfied after receiving a valid replacement, LX INDIA may process a refund to the customer in accordance with the applicable Platform procedures and recover the applicable amount from the Seller in accordance with this Policy.
