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Seller Policy

38

Terms of Use
Role Of Lx India As A Marketplace Platform
Seller Eligibility
Enrollment Obligations
Seller Information Display And Disclosure
Account Registration, Security and Responsibility
Seller Bank Account Details And Changes
Account Closure, Deactivation, and Data Retention
Suspension and Termination of Seller Account
Official Communication Channels
Use of the Platform and Seller Responsibilities
Selling On The Platform – Rules And Requirements
Charges
Commission Invoices And Seller Statements
Disputes And Temporary Wallet Freeze
Order Cancellation By Lx India Or The Platform
Cancellation Responsibility And Recovery Of Charges
Seller Payouts and Settlements
Escrow Settlement, Decimal Balances And Wallet Credit
Return, Replacement and Refund
Trademark, Copyright, and Intellectual Property
Warranty Terms and Obligations
Category-Specific Regulatory Compliance
Legal Compliance
Seller Communication With Buyers
Platform Verification Rights
Consequences Of Non-Compliance
Fssai Compliance Requirements
DISCLAIMER
Limitation of Liability
Indemnification
Entire Agreement
Force Majeure
Governing Law And Jurisdiction
Severability
Grievance Officer
Contact Us
Changes to This Policy

Seller Commission & Fee Policy

8

Seller Commission & Fee Policy
What Is Commission?
Listing Options And Service Fees
What Deductions Are Applied from Seller Payouts?
How Commission Is Calculated – Simple Explanation
Core Principles of the LX INDIA Commission & Fees Policy
LX INDIA – Category-Wise Commission Rate Card
Changes to Commission Rates

Refund policy

13

Purpose and Applicability
Eligible Returns and Seller Obligations
Verification of Returned Products
Rejection of Return Requests
Customer Choice of Refund or Replacement Process
Refund Process and Seller Recovery
Seller Payment and Settlement Adjustments
Non-Returnable Products
Seller Responsibilities
Order Cancellation Due to Seller Issues (Out-of-Stock / Listing Mismatch)
.Lost-in-Transit / Delivery Failure
Customer Refusal / Return-to-Origin (RTO)
Fraudulent, Misleading, or Abusive Return Claims

Seller Payout & Settlement Policy

14

Purpose of This Policy
How Customer Payments Are Received and Recorded
What Happens After Delivery — The Return Window
How Cancellations and Returns Affect Payments
When Your Money Becomes Payable to You
Settlement Thresholds and Mode of Payment
Early Settlement Facility (Where Offered)
Situations Where Payouts May Be Temporarily Held
Bank Verification and Security of Your Payments
Settlement Timelines and External Delays
Completion of Settlement and Future Adjustments
Taxes, Reporting and Record Keeping
Changes to This Policy
Seller Payouts and Settlements

Dispute Resolution Policy

8

Objective
Scope
Platform Role
Categories of Disputes and Resolution Mechanisms
Platform Determination
Escalation and Legal Remedies
Governing Law and Jurisdiction
Amendments

LX INDIA CUSTOMISED AND MADE-TO-ORDER PRODUCTS POLICY

9

SCOPE OF THIS POLICY
CUSTOMISED AND MADE-TO-ORDER PRODUCTS
SELLER RESPONSIBILITIES
CUSTOMISATION CONFIRMATION
USE OF BUYER INFORMATION AND PRIVACY
INTELLECTUAL PROPERTY AND REFERENCE MATERIALS
RETURNS, REFUNDS AND CANCELLATIONS
COMPLIANCE WITH PLATFORM POLICIES
POLICY UPDATES

Data Normalization Policy

9

Purpose of this Policy
Scope
Pricing and Deduction of Commission
Reasonableness of Listed Price
Right to Edit Product Listings
Non-Compliance
Review and Amendment
Governing Law
Acknowledgment

Generic and Brand Product Policy

14

Purpose
Scope
Brand Classification
Unbranded or Generic Products
Seller’s Own Brand
Third Party Branded Products
Brand with Trademark
Seller Responsibilities
Verification and Additional Documentation
Enforcement and Consequences
Brand Approval and Platform Discretion
Intellectual Property and Applicable Law
Seller Declaration
Policy Updates

Shipping and Order Fulfilment Policy

11

Order Processing and Dispatch
Approved Shipping Channels
Packaging Standards
Fragile, Perishable and Special Handling Products
Packing Verification Records
Dispatch Information
Shipping Documentation and Record Retention
Seller Liability
Platform Rights
Limitation of Platform Responsibility
Labelling and Packaging Compliance

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Seller zone
Data Normalization Policy

Data Normalization Policy

Purpose of this Policy
Scope
Pricing and Deduction of Commission
Reasonableness of Listed Price
Right to Edit Product Listings
Non-Compliance
Review and Amendment
Governing Law
Acknowledgment

Seller Policy

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