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Refund policy
- Purpose and applicability
- Eligible returns and seller obligations
- Verification of returned products
- Rejection of return requests
- Customer choice of refund or replacement process
- Refund process and seller recovery
- Seller payment and settlement adjustments
- Non-returnable products
- Seller responsibilities
- Order cancellation due to seller issues (out-of-stock / listing mismatch)
- Lost-in-transit / delivery failure
- Customer refusal / return-to-origin (RTO)
- Fraudulent, misleading, or abusive return claims