A refund may be processed where the customer selects the refund option and the return request is approved, where replacement is selected but the same product is unavailable, where the customer remains dissatisfied after receiving a valid replacement, or where LX INDIA determines that a refund is appropriate after reviewing the return request, dispute, Seller response, or other relevant information. LX INDIA shall process the refund to the customer in accordance with applicable Platform procedures. The Seller authorises LX INDIA to recover the corresponding amount from the Seller through deduction, adjustment, set-off, or recovery from Seller settlements, wallet balance, pending amounts, or future payouts.
Where LX INDIA determines that a valid customer return, replacement, or refund request has been rejected by the Seller without reasonable justification, supporting evidence, or in violation of this Policy, LX INDIA may process the appropriate resolution for the customer and recover the applicable amount from the Seller.
The Seller acknowledges that such recovery shall not be treated as a penalty but as an adjustment for amounts paid, refunded, or incurred by LX INDIA in relation to the Seller’s product, transaction, or obligations under this Policy.
