Where a customer refuses to accept delivery of a product, remains unavailable despite reasonable delivery attempts, provides incorrect or incomplete delivery information, or where the order is returned undelivered (“Return-to-Origin” or “RTO”), LX INDIA may treat such order as cancelled in accordance with applicable Platform procedures.
Upon receipt of the returned product, the Seller shall verify the condition of the product and confirm whether it is suitable for resale or further action. Customer refunds, if applicable, shall be processed in accordance with Platform procedures.
Where the RTO occurs due to reasons attributable to the customer, including refusal to accept delivery, non-availability, or incorrect delivery information provided by the customer, LX INDIA may recover or adjust applicable return shipping charges, payment gateway charges, and other actual costs incurred from the customer’s refund amount, in accordance with Platform policies.
Where the RTO occurs due to reasons attributable to the Seller, including incorrect product information, improper packaging, failure to dispatch the correct product, defective product supply, or any other Seller related issue, the Seller shall be responsible for the applicable costs and charges.
