Wallet Freeze Upon Active Dispute #
Where an active dispute, claim, investigation, chargeback, payment issue, customer complaint, fraud concern, or other material matter involving a Seller requires resolution or investigation, LX INDIA may temporarily freeze or restrict the Seller’s wallet, in whole or in part.
The extent and duration of any wallet restriction shall depend upon the nature, circumstances, and status of the relevant dispute or investigation.
Effect of Wallet Freeze #
During the period in which the Seller’s wallet is frozen or restricted:
- payouts otherwise payable to the Seller may be withheld or deferred;
- the Seller shall not be eligible to request or receive an Early Payout;
- LX INDIA may restrict transfers or withdrawals from the affected wallet;
- LX INDIA may adjust or reserve amounts reasonably required in connection with the relevant dispute, refund, chargeback, claim, liability, penalty, or other outstanding obligation.
A wallet freeze shall not by itself constitute a finding that the Seller is responsible for the underlying dispute or claim.
Release of Wallet #
Upon resolution, withdrawal, settlement, or closure of the relevant dispute or investigation, LX INDIA may remove the applicable wallet restriction, subject to any other outstanding disputes, claims, liabilities, compliance requirements, or payment obligations.
Following release of the wallet, eligible amounts shall be processed for payout in accordance with the applicable settlement and payout procedures.
Where amounts are required to be retained due to another pending dispute, investigation, chargeback, refund, legal requirement, or other legitimate reason, such amounts may continue to remain restricted until the relevant matter is resolved.
